Frequently Asked Questions
How can we help?
Answers on registration, transportation arrangements, the conference programme, and more. Can't find what you need? Contact the Organising Committee.
Registration
What is the fee for each delegate, and what is included?
| Registration Type | Registration Deadline | Invoice Confirmation Deadline* | Delegate Fee | Room Fee per Guest | Total Chargeable Fee |
|---|---|---|---|---|---|
| Early bird | On or before 31 Aug 2026 | 7 Sep 2026 | US$1,680 | King: US$904Twin: US$486 | King: US$2,584Twin: US$2,166 |
| Standard | On or before 30 Sep 2026 | 7 Oct 2026 | US$1,880 | King: US$904Twin: US$486 | King: US$2,784Twin: US$2,366 |
| Late | On or before 31 Oct 2026 | 7 Nov 2026 | US$2,280 | King: US$904Twin: US$486 | King: US$3,184Twin: US$2,766 |
Total fee includes Conference & Gala Dinner; Hotel Room Fee; team activities (except Golf Challenge); Airport Shuttle Service between Ninoy Aquino International Airport (NAIA) Terminals 1, 2 and 3 and Grand Hyatt Manila on 15 and 19 December.
Registrations after 31 October 2026 are subject to additional surcharges based on the Late Registration Fee (US$2,280) plus the applicable room charge, as follows:
| Registration Date | Surcharge % | Total Chargeable Fee |
|---|---|---|
| 1 Nov – 30 Nov | 30% | King: US$4,140 (US$3,184 × 1.3)Twin: US$3,596 (US$2,766 × 1.3) |
| 1 Dec onwards | 50% | King: US$4,776 (US$3,184 × 1.5)Twin: US$4,149 (US$2,766 × 1.5) |
Following each registration deadline, the Organising Committee will issue an invoice to the respective Head of Office for confirmation. Confirmations received after the deadline will be subject to surcharges.
When should I pay the delegate fee to secure the seats and Early Bird rate?
Registration is secured only after the Head of Office confirms the delegate fee invoice by the stated confirmation deadline. Confirmations received after the deadline will be subject to surcharges.
Is my registration confirmed immediately after completing the registration on the website, and does it entitle me to the specific rate?
No. Registration is confirmed only after the Head of Office confirms the invoice with the Organising Committee and Corporate Accounting Department.
Example: A delegate registers on or before 15 Aug 2026 at the Early Bird rate. If the Head of Office does not confirm the invoice by 7 Sep 2026, the registration will be charged at the Standard rate.
If I need to withdraw my application due to personal or work-related reasons, will the delegate fee be refundable?
No. Delegate fees are non-refundable.
If a delegate withdraws, the office may nominate a replacement delegate. Otherwise, the office remains responsible for the fee already paid.
Does the delegate fee include flight tickets and hotel accommodation fees?
Flights are not included in the delegate fee. Delegates may claim reimbursement from their local offices if applicable. Hotel accommodation is included in the delegate fee during the official conference period.
What types of overseas credit cards does the hotel accept?
Visa and MasterCard are widely accepted. Amex and JCB are accepted at limited establishments. Cash (PHP) is accepted, though some places are cashless.
What is the delegate room rate at Grand Hyatt Manila?
| Room Type | Size (sq. ft) | Total Room Fee for 1 Guest | Total Room Fee for 2 Guests |
|---|---|---|---|
| King Bed | 484 | US$904 (US$226 × 4 nights) | US$972 (US$243 × 4 nights) |
| Double Beds | 484 | US$904 (US$226 × 4 nights) | US$972 (US$243 × 4 nights) |
Negotiated rates are valid until 1 Dec 2026 and include one buffet breakfast per day per guest. All rates are inclusive of applicable government taxes and service charges. A security deposit is required upon check-in.
Check-in: 3:00 PM (subject to availability). Check-out: 11:00 AM. Late check-out between 11:00 AM and 6:00 PM may incur a 50% room charge.
Are there any membership or reward points available for hotel accommodation?
Yes. Hotel accommodation is eligible for the World of Hyatt programme. Enrol before your stay to earn points. Existing members should provide their membership number or registered email address. Terms apply under the World of Hyatt programme.
Is breakfast included in the hotel fee?
Yes. Breakfast is included.
Can I request a single room?
Single rooms are available to General Manager level and above, or if no roommate can be arranged. Sole occupants pay the full daily room rate.
Delegates below General Manager level are expected to share rooms and must provide their roommate's name. Delegates who choose to occupy a single room alone will be responsible for the full daily room rate.
Due to the limited availability of double-bed rooms, guests who select the double-bed option may be assigned a room with one king-size bed and one extra bed. Room assignments are subject to availability at the time of allocation.
Bed type and smoking preferences are subject to hotel availability.
Transportation Arrangements
Do I need to arrange flight tickets?
Yes. Delegates should arrange their own flights. Each office should designate a representative to coordinate travel arrangements. Delegates may claim reimbursement from their own office if applicable.
How long is the journey from Ninoy Aquino International Airport (NAIA) Terminals 1, 2 and 3 to Grand Hyatt Manila?
Approximately 40 minutes to 1 hour, depending on traffic.
Will there be pick-up services?
Yes. Pick-up service will be provided between Grand Hyatt Manila and Ninoy Aquino International Airport (NAIA) Terminals 1, 2 and 3 on 15 and 19 December. Shuttles will operate every 30 minutes. Service hours: 10:00 AM – 6:00 PM.
If I arrive before 15 December or depart after 19 December, will pick-up service still be available?
No. Pick-up services are available only for arrivals on 15 December and departures on 19 December.
Please provide accurate travel information during registration and notify the conference committee of any changes at conference@pico.com.
Conference
What should I wear for the conference?
Manila temperatures in December typically range from 24°C to 30°C. Wear comfortable and lightweight clothing, and bring a light jacket for air-conditioned venues.
Conference uniforms are mandatory on 16–17 December. Sports shoes are recommended for CSR activities on 18 December.
I don't want to join Golf or the CSR activity. Can I skip these activities?
No. Delegates must attend at least one activity unless exempted by their Head of Office.
Can I join the Golf Challenge even if I am not familiar with golf?
You may join, but those unfamiliar with golf may not fully enjoy or participate effectively. The CSR activity is recommended as an alternative.
What should I wear during the Gala Dinner?
Recommended attire: national dress or formal attire. Gentlemen: suit and tie or tuxedo. Ladies: cocktail dress or evening gown.
Others
Are day tours of Manila available?
Yes. Tour operator contact details will be announced soon. Reservations should be made at least 3 weeks in advance.
The day tour organiser accepts Visa & MasterCard and bank transfer.
Do I need to bring cash?
It is recommended. Credit cards are widely accepted, but some local restaurants may accept cash only.
The charity sale counter at the event accepts cash donations only. Donations may be made in any currency.
Who should I contact for conference support?
For general enquiries, contact the Organising Committee at conference@pico.com.
Conference Enquiry
Please refer to the FAQ for immediate assistance. For further information, please contact the Organising Committee at conference@pico.com.